Frequently Asked Questions

Every Mizuki piece is covered for two years from the purchase date against manufacturing defects. Normal wear and tear, accidental damage, misuse and repairs made elsewhere are not covered.

Any question about your order or a piece, just reach out through our contact page and we will reply as soon as we can.

Enter your code in the discount field at checkout and it is applied to your total automatically. One code can be used per order.

Shipping is free on every order.

Delivery time depends on your address. Once your order ships, you receive a confirmation email with a tracking link so you can follow it the whole way.

We process orders quickly so they reach you sooner, so changes cannot always be guaranteed. Contact us as soon as possible and we will do what we can.

If your order went through, the confirmation email arrives within a few minutes. Please check your spam folder first, and if it is not there, contact us.

Yes. As soon as your parcel ships we email you a tracking link so you can follow it in real time.

We are sorry about that. Carriers do occasionally run late. Check the tracking link first, and if the status is unclear or the parcel looks lost, contact us and we will open an investigation straight away.

You can return your order within 30 days of delivery. Pieces must be unworn and in their original condition, with all tags, packaging and accessories included. Contact us through the contact page to start a return.

Return shipping depends on your address and carrier. When you contact us we will point you to the simplest and most affordable option.

We do not process direct exchanges. If you would like a different model or colour, return the original order for a refund and place a new one.

We process your refund as soon as the return reaches us and email you once it is done. Your bank may take a few business days to show it.

We are very sorry. Contact us with your order number and photos showing the issue, and we will sort it out quickly.

Every Mizuki piece is made from quality materials chosen for durability and a beautiful finish. You will find the exact materials and care notes on each product page.

To keep your piece looking its best: avoid contact with water, perfume, cosmetics and cleaning products. Wipe it gently with a soft dry cloth from time to time, store it in its box or pouch when you are not wearing it, and keep it away from extreme temperatures.

Sizing details are listed on each product page. If you are unsure, contact us and we will help you find the right fit.