Shipping policy

We currently offer free worldwide shipping on all orders.

Processing time

Orders are typically processed within a few business days of confirmation (may vary with weekends, holidays, or stock availability).

Delivery time

Delivery times vary depending on your location. Once your order ships, you'll receive a confirmation email with a tracking link so you can follow its progress.

Customs and import duties

Depending on your country or region, customs duties, import taxes, or other fees may apply on delivery. These charges are the responsibility of the customer and are not something we can predict or collect in advance. Please check with your local customs office for details.

Tracking your order

If your order hasn't arrived, tracking isn't updating, or you have concerns about delivery, please contact us with your order number through our Contact page and we'll look into it right away.

Lost or missing packages

If your carrier's tracking shows "delivered" but you haven't received your order, please check with neighbors or your building's reception first, then reach out to us via our Contact page — we'll work with the carrier to investigate.

Email us at support@mizukiwatches.com