Refund policy

Returns & Warranty

We want you to love your Mizuki piece. Here is how returns and our warranty work.

30-Day Returns

You have 30 days from the delivery date to return your item for a full refund, no questions asked. The item should be unused and in its original condition, with all tags, accessories and packaging included. To start a return, email us at support@mizukiwatches.com with your order number. We will confirm the return address before you send anything back.

Return Shipping Costs

Return shipping is arranged and paid by the customer, except when the return is caused by our error or by a manufacturing defect. In those cases we cover the full cost of the return. We do not charge any restocking fee. We recommend using a tracked service, since we cannot issue a refund for a return that never reaches us.

Exchanges

We accept exchanges within the same 30-day window. If you would prefer a different model, email us with your order number and we will arrange it. Return shipping for an exchange follows the same rule described above.

Refund Processing

Once your return arrives and has been inspected, your refund is issued within 5 business days, to the original payment method. Depending on your bank or card issuer, it can take a further 5 to 10 business days for the amount to appear on your statement.

2-Year Warranty

Every Mizuki piece is covered by a 2-year warranty against manufacturing defects, including mechanical faults in watches, visible manufacturing defects, and receiving an incorrect item. To request a warranty claim, email support@mizukiwatches.com with your order number and photos of the issue.

Buy 1, Get 1 Free Orders

If you return an item purchased under the Buy 1, Get 1 Free offer, both items must be returned together for a full refund. If you keep the free item and return only the paid one, the value of the free item will be deducted from your refund.

Shipping Errors

If an order was shipped incorrectly due to our error, we will cover the cost of correcting it, including reshipment or a full refund. If an incorrect shipping address was provided by the customer, the customer is responsible for the cost of reshipment.

Carrier Issues

If a shipment is lost or significantly delayed in transit, we will investigate with the carrier (up to 7 business days) and offer a refund or reshipment based on the outcome.

What Is Not Covered

Normal wear and tear; damage caused by misuse or accidents; change of mind after the 30-day window.

Order Corrections

You have 24 hours after placing an order to request changes. After this window, the order may already be processed for shipment and changes may not be possible.

Questions? Contact us at support@mizukiwatches.com.